FAQs

How can I get my order confirmation email to resent?

If you did not receive a confirmation email, make sure to check your spam folder (and also the “Promotions” tab in Gmail). If you still can’t find it, you can contact our Customer Service at support@bbqsgrills.ca, are we will be happy to resent you a confirmation.

Please note that if you purchased through Amazon.com or eBay, Amazon's and eBay's policies will keep your email address private. If you used Amazon Payments, you may not be able to access your order. If this occurs, simply email us at support@bbqsgrills.ca so we can send you a link to your order.

How can I modify my order?

The best way to make changes to an order after it is placed is to call us at 1-866-987-7204. We try to process orders quickly so that you can receive your order in as little time as possible. Our warehouse could begin routing, boxing, and shipping your order within a few minutes of it being placed. Contacting us via phone right away will ensure we can modify your order before it has been packaged and shipped. If you do not reach us, please email us at support@bbqsgrills.ca or leave a voicemail so that we can return your call as soon as possible.

Why does my order show “canceled”?

An order is put into "canceled" status if there is any problem with payment. The payment status will also reflect this information. If your order was completed correctly, the order page will notify you that your order was a success and you will receive an email confirmation of the order, along with confirmation of payment. Please email us at support@bbqsgrills.ca if you have any questions.

Where can I obtain a rebate form?

If it is listed that there is a rebate, the forms are usually available through a link directly on the item and category page. The link in your email confirmation will bring you back to that page. If there is not a link to a rebate form, it is usually because the rebate requires specific information or conditions to be met. In those cases, we will usually email the form directly to you, if your order is eligible. Contact us at support@bbqsgrills.ca if you have any questions or if you did not receive a rebate form.

How does freight delivery for large items work?

Standard freight shipping includes free curbside delivery and lifts gate service. This complimentary service is designed to expedite the process of unloading your package. After placing your order, the freight company will transport your order to their shipping terminal. Once there, the shipping company will contact you to schedule a time to drop off your delivery. The driver will take your delivery off the truck for you, but it is your responsibility to bring it on to your property. You are required to sign for and inspect the product upon arrival. It is extremely important for you to provide your main contact number at the time of checkout so that the shipping company can contact you. For more information please contact us at support@bbqsgrills.ca